FAQ
vip id FAQ — Answers to All Your Questions
Here you will find detailed answers to the most common questions from Bangladeshi players about account verification, deposits and withdrawals, security, and payment methods.
Before you start playing at vip id or along the way, many questions may come to mind — how to submit KYC documents, how long a withdrawal to bKash or Nagad takes, how to keep your account secure, or whether there are any deposit fees. This page provides clear and straightforward answers to those questions, organised into four sections. For the full rules, you can also visit our Terms and Conditions page. And if you are under 21, vip id's services are not for you — please read our Responsible Gaming page for guidance on playing responsibly.
Table of Contents
Identity Verification (KYC)
vip id typically asks for KYC verification before your first withdrawal or during large transactions.
Verification may also be triggered if unusual activity is detected on your account.
Submitting documents on time helps withdrawals get processed faster. If documents are not provided, withdrawals may be held,
so it is best to be prepared in advance.
If verification is rejected, the vip id support team will send a message via email or live chat explaining the reason.
This usually happens when the image is unclear, the document has expired, or the wrong document type was submitted.
Resubmit your documents with clear, correct images. For a quick resolution, speak directly with 24/7 live chat
— support is available in Bengali.
Yes. Under vip id's privacy policy, all documents you submit
are stored on encrypted servers and can only be accessed by the authorised verification team.
Your information is not sold or shared with third parties. Full details on security and privacy
are available in our privacy policy.
Yes, this is very important. The name registered on your vip id account must match the name on your bKash, Nagad, Rocket
or Upay wallet. If the names do not match, your withdrawal may be held.
Make sure to check that your mobile wallet name matches at the time of registration.
vip id accepts a National ID (NID), passport, or driving licence. The document must not be expired
and all details must be clearly readable. Verification is faster when there is good lighting for the selfie
and your face is clearly visible alongside the document.
In general, once KYC verification is successfully completed, you do not need to submit documents again. However, if your account
details change or suspicious activity is detected for security reasons, vip id may request re-verification.
Always keep your information up to date.
How to Withdraw Money
The minimum withdrawal amount at vip id is ৳1,000. Requests below this amount cannot be processed.
If your current balance is ৳1,000 or more, you can request a withdrawal via bKash, Nagad, Rocket, or Upay.
vip id typically completes withdrawals within 1 hour. This timeframe applies to all methods —
bKash, Nagad, Rocket, and Upay. If your KYC is complete and your account name matches your wallet name,
the process can be even faster.
If your withdrawal has been pending for more than 1 hour, first check whether your KYC is complete and
whether your wallet number is correct. If the issue is not resolved, contact vip id's 24/7 live chat directly.
Having your withdrawal reference number ready will help support assist you faster.
Yes, winnings from bonuses can be withdrawn — but the wagering requirements must be met first.
For example, the welcome bonus has a wagering requirement of 15 times the bonus amount: if you receive a ৳2,000 bonus on a ৳1,000 deposit,
the total wagering required will be ৳2,000 × 15 = ৳30,000. You can withdraw bonus winnings only after meeting this requirement.
vip id Casino — this requirement also applies to slots and casino games.
vip id supports withdrawals through four mobile banking methods: bKash, Nagad, Rocket, and Upay.
Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum withdrawal for each method is ৳1,000.
It is convenient to use the same method for both deposits and withdrawals.
Stay Safe
If you think your account has been compromised, change your password immediately and let vip id know via the 24/7 live chat so the account can be temporarily locked.
Check the login history for any unknown devices. Never reuse an old password.
Acting quickly can help prevent damage.
vip id and its representatives will never ask for your bKash PIN, Nagad PIN, Rocket PIN, or OTP.
If someone claims to be support and asks for this information, it is a scam. End that conversation immediately
and report it to vip id through the official live chat. Never share your OTP or PIN with anyone.
A strong password has at least 8–12 characters combining uppercase letters (A-Z), lowercase letters (a-z),
numbers (0-9), and special characters (!@#$). Keep a separate password just for vip id —
do not use your Facebook or email password. Never tell your password to anyone or write it down.
vip id uses SSL encryption technology, so your personal information, payment data, and login
details are transferred in fully encrypted form. If you see a lock icon next to the URL in your browser,
the connection is secure. For more details on data protection, see our Privacy Policy.
Always make sure you are on the https://vipid.cam website — check the correct domain and lock icon in the URL bar.
Instead of logging in through links in emails or social media, type the address directly into your browser.
If you come across a suspicious site, close it immediately and do not enter any information there.
Always log in by going directly to the official vip id site. Avoid logging in from public Wi-Fi or shared devices.
Always log out when you are done, especially if you are playing on someone else's phone or computer.
Before saving your password in a browser, consider how private that device is.
Deposit Money
Log in to vip id, go to the deposit section, and select bKash. Send money via bKash to the number shown on screen
and make sure to enter the reference number. Once the payment is confirmed, your balance will be updated automatically.
The minimum deposit is ৳200. For help with the login page, see the vip id Login page.
The deposit process for Nagad is the same — go to the deposit section on vip id, select Nagad, send money from the Nagad app to the given number,
and save the transaction ID. If there is any issue, contact support with that ID for a quick resolution. The minimum deposit is ৳200.
vip id does not add any extra charges on deposits. However, if your mobile banking service (such as bKash or Nagad)
charges a fee for 'Send Money', that is their own policy.
Contact your wallet provider directly for details on this.
The minimum deposit at vip id across all methods is ৳200 — whether you are playing slots or
betting on cricket, the same rule applies. Depositing ৳200 and claiming the welcome bonus can get you up to 200% extra balance.
Yes. vip id accepts deposits via both Rocket and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank,
and Upay is an independent mobile payment platform. The minimum deposit for both is ৳200.
Go to the deposit page and choose your preferred method.
First, wait a few minutes. If your balance still does not appear, contact vip id live chat with your mobile wallet transaction
receipt (including the transaction ID). The support team will verify and resolve the issue quickly. Without a reference, it is difficult to track the transaction.
Have more questions? Talk to us directly
If you did not find the answer to your question on this FAQ page, contact the vip id support team. Support is available in both Bengali and English.
24/7 Live Chat
Use the live chat button on the site for immediate assistance at any time.
Email Support
For detailed issues, write to us by email: [email protected]